Ticket departments and email channels

A department can function as a workgroup and a separate email channel. Specify the name and email address in the department card. email address, telephone number, signature, and automatic reply for the new Ticketi.

Last updated 20 days ago

Choose one method for email import:

IMAP – enter the username, password, server, port, and SSL or TLS settings;
Office 365 API – connect your Microsoft account after saving the department;
Gmail API – connect your Google account after saving the department. The department's address will be retrieved from the connected account.

Enable email integration scanning only after verifying the connection. Additional options control whether to delete the email after import, mark it as read, scan all or only unread emails, and create tickets only for recognized customers.

Keywords and a sender list help route emails to the appropriate department. If automatic ticket creation is enabled, you can select the ticket type for the department.

Connect the mailbox in collaboration with your email administrator. OAuth access, passwords, and email deletion settings should be tested using a test mailbox.

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