Frontu integration

Security. Transfer passwords, API keys, or other credentials only through the secure method provided by Hanna Customer Support. Never paste a secret into an email or support request body.

Frontu integration can exchange Contacts, Contact people, Assets, and Tasks with Hanna.

What to prepare

Contact Hanna Customer Support with the Frontu account domain, the required record types, the direction for each type, and the technical owner. Create a dedicated Frontu API credential and transfer it only through the secure method provided by support.

What to agree

Choose the authoritative system for every record type. Define how existing records are matched, how Staff members and statuses are mapped, whether changes travel in both directions, and what happens when a record is disabled or removed.

Acceptance test

Before production use, test one new and one existing Contact, Contact person, Asset, and Task in every enabled direction. Verify the assignee, status, dates, relationships, and that a repeated event does not create a duplicate.

Troubleshooting

Check account permissions, integration status, required fields, and the external system log. If the problem persists, send the attempt time, record or event identifier, and visible error to Hanna Customer Support, without credentials.