Selecting the Sender and Reply-To Address

On the System Mailbox tab, select the address the recipient will see as the system sender.

The Hanna address is the default and easiest option to set up. In the Reply-To email address field, enter the company mailbox where recipient replies should be directed. The "Reply-To" setting does not change the actual sender address; it simply specifies where replies should go.

The Company email address option allows you to send emails from your own domain. Enter the full address (e.g., info@imone.lt). You will then need to verify the records provided by Hanna in your domain's DNS settings. Until the domain is verified, emails may be sent using the default address.

Before saving, check the following:

1. ensure the address is entered without spaces or errors;
2. ensure the "Reply-To" mailbox is checked regularly;
3. ensure the person managing the company domain can enter DNS records;
4. ensure you have a test recipient address available.

If replies are not reaching the correct destination, check the "Reply-To" setting first. If the recipient sees the wrong sender, check the selected address mode and the domain verification status.

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