Why Order data or actions might not be displayed

Diagnostics for filters, permissions, fields, states, and automation.

Last updated 13 days ago

If Order is not in the list, clear the filters and check the selected template. Then, ask the administrator to verify your viewing permissions, as well as the authorized assignees and organizations. If a specific field is missing, it may be disabled in the module's field settings.

If you do not see prices or the total amount, you may not have been granted permission to view purchase prices. If PDF, Excel, edit, or delete actions are missing, check the corresponding team member permission. A document with an "Ordered" or "Received" status may be locked.

If Goods Receipt is not displayed, check the status and its configuration. If a reminder is not being generated, check the pickup date, reminder days, and assignees. Integration actions and logs are displayed only when the specific integration is enabled.

If you do not see the described field or action, contact your Hanna administrator—available features depend on the plan, organization settings, and the permissions assigned to you. This note applies to the entire "Orders" section.

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