Integration error messages

In this manual

• Front
• General information
• Error messages and solutions

Front

Front

General information

1. Transferring front tasks to the Hanna system:

2. If the task has the attribute -Task request, tasks of this type travel in the direction Frontu -> CRM, which means that when creating/editing tasks of this type, you should perform the actions in the Frontu system. If this type of task is created in the Hanna system, in this case it will not go to Frontu.

3. If the object is removed (archived) in the Frontu system, in this case the object is also removed from the Hanna system.

Error messages and solutions

1. client_api_task_form: The end date cannot be earlier than the start date- the error is displayed because the start and end times are the same. Adjust the end time to later than the start time and then the data will travel between the systems.

2. client: This value cannot be empty; object: This value cannot be empty- the following mandatory fields should be specified in the task. If they are specified, then it should be checked whether the contact has the sync tick checked. with Front and whether the object has errors displayed by Front.

3. phone: This value is already in use- the system does not transfer the contact to the Frontu system, because the specified phone number already exists there. The system also checks archived contacts.